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CONDITIONS OF SALE OF TICKETS
All tickets are sold by Axcess Tickets Sdn. Bhd. (AXCESS) as agent for and on behalf of the Venue Management or Owner ("Venue Owner) and/or Promoter ("Promoter") responsible for the event for which is sold. All orders are subject to availability and acceptance by AXCESS. AXCESS reserves the right to reject any order.
AXCESS, Venue Owner, their agents and employees shall not be liable for any death, personal injury (unless such death or personal injury was caused by the negligence of AXCESS, Venue Owner or their agents and employees), loss or damage however caused while in the venue nor are they liable for any complaints, claims, refunds, or exchange for any reason whatsoever, including without limitation but subject to conditions (4) - (15) below, cancellation or postponement of the shows and/or performances.
01. Infants in arms or children without tickets will not be admitted unless otherwise stated by the Promoter.
02. No cancellation or exchange of tickets will be made under any circumstances and tickets are not transferable.
03. No refund on tickets will be made under any circumstances except pursuant to conditions (4) - (16) below.
04. If an event is postponed or cancelled, a Postponement or a Cancellation Publicity Notice (collectively, the ''Notices'' or individually, a ''Notice'') shall be placed.
05. Booking fee and Axcess fee shall not be refundable. Any other refunds shall be made only at the Promoter's discretion and on the Promoter's account.
06. The Notices shall advise procedures for requesting a refund and the period and time within which the Ticket Holder could make a refund.
07. Refund will ONLY be made back to the Registered Purchaser of Axcess. No third party refund will be made or entertained.
08. Refund will have to be made at the AXCESS Office only located at 1st Floor, Block A, Lot 116, Jalan Semangat, 46200 Petaling Jaya during the normal operating hours (Monday – Friday 9.00am to 5.30pm; Saturday 9.00am to 1.00pm; Sunday & Public Holiday is closed).
09. Ticket Holders will have to produce the full stub of the original tickets in good condition to claim refunds. The identity of the person receiving the refunds may be recorded by our Customer Service Officers.
10. Refund will not be entertained after the period and time. Such unrefunded sums shall be dealt with at AXCESS's sole discretion unless otherwise approved by the Promoter.
11. Any refund made by AXCESS shall only be made out of sums held by AXCESS for the Promoter as authorized by the prior written agreement of the Promoter. The amount of refund will be made on a pro-rated basis (''Pro-rated Amount'') in accordance with the amount of the said sums held by AXCESS and the price paid by the ticket holder for the ticket. AXCESS shall not be liable to make a refund beyond the Pro-rated Amount under any circumstances. AXCESS shall not be liable and under no obligation to make any refund at all in the event that the Promoter did not pay in advance the said sums to AXCESS.
12. Tickets purchased using credit card shall be refunded to the credit cards with which the tickets were purchased. Ticket Holder shall submit a front photocopy credit card for the refund. If such credit cards are no longer in used and/or being cancelled, condition (13) below shall apply.
13. Tickets purchased using payments other than credit cards shall be refunded in cheque. Ticket Holder shall submit a front photocopy NRIC to facilitate the cheque issuance.
14. Cheque will have to be collected within the period and time at the Axcess Office during the normal operating hours.
15. Late collection will not be entertained. Such uncollected cheque shall be dealt with at AXCESS's sole discretion unless otherwise approved by the Promoter.
16. Ticket collection is at venue only on the event day 2 hours before show time.
17. Purchaser MUST present NRIC/Passport, Credit Card and Booking Reference upon ticket collection.
18. No third party collection allowed unless Authorization Letter is issued by the Purchaser and presented to AXCESS upon ticket collection.
19. Entry will be refused if tickets have not been purchased from authorized AXCESS outlets or other authorised points of sale.
20. The resale of tickets at the same or any price in excess of the initial purchase price is prohibited.
21. No food or beverages purchased outside are to be brought into the Venue or permitted in the hall.
22. Smoking is not permitted in the venue unless otherwise stated by the Venue Owner.
23. Handphones & Pagers must be switched off in the event hall.
24. Latecomers may not be admitted until a suitable break during the performances and will be directed to a waiting area.
25. The Venue Owner reserves the right without refund or compensation to refuse admission to any person whose conduct is disorderly or unbecoming.
26. No photography, audio or video recording is allowed during the event unless otherwise stated by the Promoter.
27. The Promoter may add, withdraw or substitute artistes and/or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
28. The Promoter/Venue Owner may use the ticket holder's image or likeness in any live or recorded video display, photograph or picture.
29. The Promoter/Venue Owner may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
30. The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
31. The Ticket Holder voluntarily assumes all risk and danger incident to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage and liability.
32. Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets from our website. By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands the conditions of use.
33. Any complaints regarding the event will be directed to and dealt with by the Promoter.
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